SALES TERMS AND CONDITIONS OF THE ONLINE STORE
WPark’s online store W-shop (from here on Online Store) is owned by OÜ Wakepark (registration code 14873683), juridical address Salve tn 3f, 11612 Tallinn, Harjumaa.
Validity of the sales contract, information about goods and prices
Sales terms and conditions apply to purchasing goods from the Online Store.
Prices of the goods sold in the Online Store are marked to each product. Delivery cost is added to the price. All prices of the goods sold in the Online Store are in euros.
Delivery fee depends on the Buyers location and the form of delivery. Delivery fee is calculated and shown to the Buyer upon finalizing the order.
Necessary additional information regarding the goods is presented by each product in the Online Store.
Completing the order
To order goods, the Buyer must select the products or services and add them to the shopping cart. When choosing 2.0 cable tickets, the Buyer must also select date and time. In the shopping cart, the Buyer can remove products/services or move back to browse more options and add them to the cart as well. To finalize the order, the Buyer must fill in the necessary fields. After that, they will be displayed the full amount of the purchase. Once the Buyer has read the sales terms and conditions that apply in the Online Store of Wakepark OÜ, they can safely pay for their purchase using either
a) a bank tranfer;
b) a bank link in the following banks (only in Estonia): Swedbank, SEB, LHV, Luminor, Coop, Citadele;
c) bank card.
If the Buyer selects bank transfer as their preferred payment method, they are issued an invoice, which will be sent to the e-mail address they have previously presented. After the prepayment, the purchase is considered complete and the order will be processed.
When choosing bank link as their preferred payment method, the Buyer must select a bank in which they wish to proceed with their payment. After having completed the payment in the internet bank, the Buyer must definitely click on the „return to the vendor“ button.
When choosing to pay with bank card, the Buyer must fill in their bank card’s details. The amount of the purchase will be deducted from the bank account, which is connected to the card used for payment.
The liable processor of personal data is Wakepark OÜ. Wakepark OÜ shares the necessary personal data for completing the payments with the authorized processor Maksekeskus AS.
Maksekeskus AS mediates the payments. Payments take place outside the Online Store in a secure environment – when paying with a bank link in the secure environment of the respective bank. The vendor does not have access to the customer’s bank and credit card details. The agreement enters into force once the amount of the purchase has been transferred to the current bank account of the Online Store.
Cancellation, modification and return of the purchase
If the purchased product or service is not suitable for you for some reason (for example health issues), the reservation can be cancelled/returned at least 48 hours before the planned visit and 100% of the prepaid amount will be refunded.
The reservation can also be rescheduled to a more suitable day. To do that, Wpark must be notified at least 48 hours before the originally planned visit.
For cancelling or rescheduling your visit, contact WPark via e-mail info@wpark.ee, stating the following:
the service or product you wish to cancel/reschedule (reason for doing so),
order number, and
original time of the reservation.
Refund for unused services will be transferred to the bank account of the Buyer within 14 days from submitting the refund claim to Wakepark OÜ.
In case the reservations cannot be fulfilled due to reasons arised by Wakepark OÜ, the Buyer will be notified at the earliest opportunity and the prepaid services will be refunded as soon as possible, but no later than 14 days from sending the notification.
Delivery
WPark is located by the Lake Kamari in Põltsamaa municipality, Jõgeva county, Estonia.
To redeem/receive the purchased service, the customers need to turn to the reception in WPark’s main building, where they will be given all necessary information and equipment for further action.
In addition to Estonia, the purchased products will be delivered to the following countries: Finland, Latvia, Lithuania.
The Buyer has following options to receive the products: Itella SmartPost, Omniva or DPD parcel machines, postal service or picking up the goods themselves. The Buyer can choose the method of receiving the goods in the Online Store. The corresponding price information is displayed next to the shipping method. The shipping costs are borne by the Buyer when paying for the product.
Deliveries within Estonia generally reach the destination specified by the Buyer within 7 working days from entering into the sales contract. Deliveries outside from Estonia take place within 14 calendar days. In exceptional cases, Wakepark OÜ remains the right to deliver the goods within up to 45 calendar days.
The right to submit a complaint
The Online Store is responsible if the goods sold to the Buyer are non-compliant with the sales terms and conditions and/or for defects in the products, which existed already at the time of delivery or which become apparent within one month from the product being delivered to the Buyer. The Buyer has the right to turn to the Online Store within one month form discovering the defect/non-compliance, by sending an e-mail to the address info@wpark.ee or by calling on the phone number +372 5622 2304.
The Online Store is not responsible for any defects/non-compliances that were caused after the goods were delivered to the Buyer.
If the goods purchased from the Online Store has defects/is non-compliant with the sales terms and conditions, the Online Store will fix or replace the defected goods. If the goods cannot be fixed or replaced, the Online Store refunds the Buyer all costs regarding the sales contract.
In case disagreements arise between the Buyer and the Online Store and they are unable to resolve the dispute amicably, the Buyer may turn to the Consumer Disputes Committee. The Consumer Disputes Committee is competent to resolve disputes arising from the contract concluded between the Buyer and the Online Store. The examination of the Buyer’s complaint in the committee is free of charge. The Buyer can also turn to the European Union’s platform that handles consumer disputes.
Privacy Policy and Data Protection
1. General terms
1.1. This Privacy Policy regulates the principles of how personal data is collected, processed and storaged. Wakepark OÜ (hereinafter the Data Processor or DP) is the chief processor of personal data, who collects and stores personal data.
1.2. Within this Privacy Policy, a Data Subject (DS) is considered to be a customer or other person whose personal data is processed by the Data Processor.
1.3. Withing this Privacy Policy, a Customer is anyone who purchases goods or services from the Data Processor’s website.
1.4. The Data Processor follows the principles of data processing stated in the legislation. Among other things, the Data Processor processes personal data legally, fairly and securely. The Data Processor can confirm that personal data has been processed in accordance with the legislation.
2. Collecting, processing and storing personal data
2.1. Personal Data that the Data Processor collects, processes and stores, are gathered electronically, mostly via webpage and e-mail.
2.2. By sharing their personal data, the Data Subject grants the Data Processor the right to collect, organize, use and manage the personal data (for the purposes specified in the Privacy Policy), which the Data Subject shares with the Data Processor directly or indirectly when purchasing goods or services on the Website.
2.3. The Data Subject is responsible for ensuring that the data provided by him or her is accurate, correct and complete. Knowingly submitting false information is considered a violation of our Privacy Policy. The Data Subject is obliged to immediately notify the Data Processor of any changes in the submitted data.
2.4. The Data Processor is not be liable for any damage inflicted to the Data Subject or third parties caused by the false data submitted by the Data Subject.
3. Processing customers’ personal data
3.1. The Data Processor may process the following personal data of the Data Subject:
3.1.1. First and last name;
3.1.2. Date of birth;
3.1.3. Phone number;
3.1.4. E-mail address;
3.1.5. Delivery address;
3.1.6. Bank account number;
3.1.7. Payment card details.
3.2. In addition to the previous, the Data Processor has the right to collect the data about the customer that is available in public registers.
3.3. The legal basis for processing the personal data is § 6 (1) a), b), c) and f) of the General Data Protection Regulation:
- a) The Data Subject has consented to the processing of his or her personal data for one or more specific purposes;
- b) processing personal data is necessary to fulfill the contract that the Data Subject has willingly entered into or for taking measures prior to entering into contract at the request of the Data Subject;
- c) processing personal data is necessary for fulfilling the legal obligation of the chief Data Processor;
- f) processing personal data is necessary in the legitimate interest of the Data Processor or of a third party, unless such interest outweighs the interests of the Data Subject or the fundamental rights and freedoms for which personal data must be protected, in particular where the Data Subject is a child.
3.4. Processing personal data according to the purpose of the processing:
3.4.1. Purpose of processing – security and safety
Maximum time period for storing personal data – according to the terms regulated by law.
3.4.2. Purpose of processing – processing an order/inquiry
Maximum time period for storing personal data – 10 years.
3.4.3. Purpose of processing – ensuring the operation of the online store services
Maximum time period for storing personal data – 10 years.
3.4.4. Purpose of processing – customer management
Maximum time period for storing personal data – 10 years.
3.4.5. Purpose of processing – financial activities, accounting
Maximum time period for storing personal data – according to the terms regulated by law.
3.4.6. Purpose of processing – marketing
Maximum time period for storing personal data – 10 years.
3.5. Direct marketing and processing personal data
The Data Processor uses the personal data entered by the Buyer only to process the order and send the goods to the Buyer. The Data Processor transmits personal data to the companies providing the transport service in order to deliver the goods.
The Data Processor shall send newsletters and offers to the Data Subject’s e-mail address only if the Data Subject has expressed such a wish by entering an e-mail address on the Website and has indicated a wish to receive direct e-mail notifications.
The Data Subject may opt out of the offers and newsletters sent to the e-mail at any time by notifying the Data Processor by e-mail or by following the instructions in the e-mail containing the offers.
3.6. The Data Processor has the right to share the Data Subject’s personal data with third parties, such as authorized data processors, accountants, transport and courier companies and transmission service providers. The Data Processor is the chief processor of personal data. The Data Processor forwards the personal data necessary for making payments to the authorized processor Maksekeskus AS.
3.7. When processing and storing personal data of the Data Subject, the Data Processor shall implement organizational and technical measures that ensure the protection of personal data against accidental or illegal destruction, alteration, disclosure and any other illegal processing.
3.8. The Data Processor stores the personal data of the Data Subjects depending on the purpose of the processing, but not longer than 10 years or as is stated in the legislation.
4. Rights of the Data Subject
4.1. The Data Subject has the right to access and examine his or her personal data.
4.2. The Data Subject has the right to receive information about the processing of his or her personal data.
4.3. The Data Subject has the right to supplement or correct inaccurate data.
4.4. If the Data Processor processes the personal data of the Data Subject on the basis of the consent of the Data Subject, the Data Subject has the right to withdraw the consent at any time.
4.5. In order to exercise their rights, the Data Subject has to contact the Data Processor at info@wpark.ee.
4.6. In order to protect his or her rights, the Data Subject may submit a complaint to the Data Protection Inspectorate.
5. Conclusive terms
5.1. These data protection conditions have been compiled in accordance with Regulation No. 2016/679 of the European Parliament and of the European Council on the protection of individuals with regard to processing personal data and to the free movement of such data, repealing Directive 95/46 / EC. These data protection conditions have been compiled in accordance with the legislation of European Union and the Republic of Estonia as well as with the Personal Data Protection Act of the Republic of Estonia.
5.2. The Data Processor has the right to change the data protection conditions in part or in full by notifying the Data Subjects of the changes via the website wpark.ee.
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